Patient Experience 101: The Future of Healthcare
Whatever we do in the healthcare space is eventually meant for the greater good of patients. This is why the aim of modern healthcare is shifting towards value-based reimbursement and the process of receiving care is getting modified accordingly. Gradually, patient-centric care is becoming prevalent. The current standards require an enhanced patient experience that includes improved quality and coordinated care at a reduced cost.
According to the Center for Medicare and Medicaid Services (CMS), “We now pay hospitals for inpatient acute care services based on the quality of care, not just the quantity of services provided.” Backing this statement is the fact that out of the four quality domains, patient experience bore 25% of the weight. This led to hospitals working earnestly towards enhancing the patient experience and utilizing the massive potential to qualify for the bonus to improve on current standards.
Why does Patient Experience Matter?
Patient experience is an essential component of the IHI Triple Aim, a schema for elevating the standards of provider performance:
1. Improving the patient experience of care.
2. Improving population health.
3. Reducing the per capita cost of healthcare.
Fortunately, health systems know that patient satisfaction isn’t just a tool for a performance bonus. Improving patient satisfaction is a way to identify gaps in care delivery and develop quality services. Also, a survey conducted by a health system found that out of 1,019 adults interviewed, 85% were dissatisfied with at least one aspect of their providers. Creating a patient-centric industry where experience and satisfaction of patients are overlooked is almost impossible!
Improving The Patient Experience
A lot of researchers have established that improving the patient experience directly results in higher quality of care. Healthcare systems have realized the importance of the Triple Aim, and here’s how they can start working on improving one of the fundamental aspects:
Patient Engagement is a Priority
Patient engagement has been one of the most talked-about aspects of healthcare and unquestionably a way to improve the patient experience. What we need to ensure is that the patient is willing to participate in the decision-making and the provider advocating this intervention. Even though healthcare providers are making efforts to improve patient engagement, a survey revealed that only 34% of the patients are highly encouraged. Some effective methods patients found useful are:
Using Data Analytics
Data analytics have proven their worth in healthcare, and we have only scratched the surface of the immense sea of possibilities that can be realized using data analytics. When it comes to advancing patient experience, data analytics can be used in several ways: