Benefits Of Medication Synchronization (Med Sync) For Patients And Pharmacy Operations | David Miller | RxEconsult

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Benefits Of Medication Synchronization For Patients And The Pharmacy Category: Pharmacy by - November 11, 2015 | Views: 40462 | Likes: 0 | Comment: 0  

Fine-Tuning the Process

“The traditional retail pharmacy model is broken,” Lomenick said, with pharmacies being reactive to patients. Medication synchronization changes that by making a pharmacy proactive.

About a week before prescriptions are due to be refilled, the pharmacy now calls patients to check that they need the medications, resolves any insurance issues and ensures the medications are in inventory. “Synchronization gives me time to handle all of that,” Lomenick said, contrasting that to when a patient walks in the door and wants a prescription refilled right then.

Because of the detailed processes the pharmacy has put in place, it also can conduct medication therapy management with patients over time.

When Lomenick started the med sync program, he put one pharmacy technician in a back room with a computer, phone line and label printer, and the tech used an index-card file to manage the program. Other staff would write down the name and phone number of a customer who was a candidate for synchronization for the tech to call and explain the program.

By the time 60 patients were enrolled, the staff saw the positive impact med sync was having on the pharmacy workflow. One day when Lomenick was working the counter around noon, he thought his pharmacy workload was down so much that he checked his script count. Instead of being down, the pharmacy was filling 250 prescriptions.

Now he is looking at computerized systems that will better enable him to flag customers for intervention and conduct MTM efficiently.



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