The impact of synchronization
Med sync is the easiest way to make a quick impact on improving patients’ adherence to their medications, and three of the Star Ratings measures pharmacies can directly influence are based on adherence.
“The bonus payments [from health plans] aren’t that big yet,” Newberry said, but already Tarrytown pharmacy has seen a difference in monthly revenue from refills, which increase when med sync helps patients be adherent to their prescription regimens.
0 to 100 patients in 3 months
Setting up a synchronization program and signing up the first 100 patients can be done in 90 days by following this roadmap:
Days 1–30: Prepare the system and staff.
Choose one person to be the program “champion,” but train all staff members. They should understand why you are offering med sync and the benefits to the patients and the pharmacy, know how to complete each step, and be comfortable inviting patients to participate.Changing the mindset of the staff from refills on demand to the proactive approach of med sync requires educating them about the importance of the program to the future of the business and keeping them focused on goals for enrolling new patients. Newberry wants every employee to take a role in making the med sync program a success, but one technician who recognized how important it is has stepped up to be a leader. She is shifting her workday one hour earlier, to 7 a.m. to 3 p.m., so she can focus on med sync first thing in the morning. The workflow impact of filling 200 prescriptions first thing in the morning is like filling 500 later in the day, he said.
Identify the first patients to enroll, ideally people on three to five medications, so they aren’t too complicated for the staff to process.